SEP 8, 2016 Think different, be different
Taking A Small Step Towards A Big Leap For Technology Advancement
Negative feedback from customers have always plagued the Malaysian ground logistics service, with the main complaints being that the services offered are not reliable and that there is no key differentiator amongst the local logistics companies. Therefore, in the eyes of the customers, there is no differentiation between the companies in terms of service quality or service level. As a result, pricing becomes the key differentiator amongst logistics vendors with price wars becoming the major challenge logistics companies are facing now.
SEP 8, 2016 Geographical expansion
The implementation of the ASEAN Economics Community (AEC) in 2015 is seen to be a great opportunity for Malaysian logistics companies to expand their logistics network within the region. However, one of the barriers for expansion to markets located overseas is the Operations’ fear of losing control, as Operations still practise very manual processes for shipment tracking. These manual processes impact shipment visibility and operation processes monitoring.
SEP 8, 2016 The future is now
Have real-time POD updates for your shipments like the MNCs!
The quickest and most cost-effective way to expand your company’s service coverage area is to collaborate with other logistics companies. The shipments exchanged from one party to another largely depend on the area covered by each. Shipment status updates are then updated via phone call, email or fax amongst the companies. Partner companies will then need to respond to these requests by checking the shipment status with Operations, and then replying via phone or email in return. As such, this manual process is time-consuming, requires additional manpower and results in unnecessary wait times to obtain shipments status from the various parties.